bdokt's Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how bdokt collects, uses, and keeps your information safe.
This Privacy Policy ("Policy") describes the terms governing the collection and processing of information between the bdokt platform ("we", "our", "bdokt") and users of our website and services ("you", "user"). By creating an account on bdokt or using our services, you are considered to have given your full consent to the terms of this Privacy Policy.
We take the protection of your personal information very seriously. Through SSL encryption technology and strict security protocols, we ensure that your information is always kept safe. Please read this policy carefully and contact us if you have any questions.
What Information We Collect
We collect various types of personal information for the purpose of registration and providing services on the bdokt platform. The following types of information may be collected:
Identity Information
- Full name and username
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Residential address
Financial Information
- bKash / Nagad / Rocket / Upay mobile number
- Bank account details
- Transaction history
- Deposit and withdrawal information
Technical Information
- IP address and device information
- Browser type and operating system
- Website usage log data
- Information obtained from cookies and tracking technologies
Gaming Activity Information
- Betting history and preferences
- Win and loss records
- Bonus and promotional offer usage information
- Game session duration and frequency
Purpose of Information Use
We use the information we collect for the following purposes. In each case, we ensure that data processing is conducted on a fully lawful and legitimate basis:
We use your information to confirm your identity and age (21+ verification), to create and manage your account, and to ensure secure login.
To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain transaction records.
To resolve your issues through 24/7 live chat support in Bengali and to ensure quality service.
Information is used to ensure account security, detect suspicious activity, and prevent unauthorized transactions.
To monitor user gaming behavior, ensure responsible playing patterns, and provide assistance when needed.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on the bdokt website. Cookies are small text files stored in your browser that help remember your preferences and activity when you visit our website.
We use the following types of cookies:
Essential Cookies
These cookies are essential for the basic functionality of the website. They are required to manage your session, maintain your login state, and keep security features active. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and other personalized features. They make your bdokt experience easier and more enjoyable.
Analytical Cookies
These cookies are used to analyze website traffic and understand user behavior. This helps us improve the quality of our services. All collected data is completely anonymous.
Cookie Control
You can disable non-essential cookies at any time from your browser settings. Please note, however, that disabling certain cookies may cause some features of the website to not work properly.
Sharing Information with Third Parties
bdokt does not sell, rent, or disclose your personal information to any third party in an unauthorized manner. However, we may share certain information in the following limited circumstances:
- Service Providers: With trusted third-party service providers for the operation of our platform (such as payment processing and IT support), provided they are required to comply with bdokt's privacy policy.
- Legal Obligations: In response to legal requirements or government directives, such as court orders or requests from regulatory authorities, information may be disclosed.
- Fraud Investigations: In cases involving financial crime, fraud, or money laundering investigations, information may be shared with the relevant authorities.
- With Your Consent: If you give explicit consent, information may be shared with third parties for specific purposes.
Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may access limited operational data to continue their technical services, but they do not have access to your personal identity information.
Data Security Measures
bdokt applies industry-leading technologies and practices to protect your personal information. Our security framework is structured in the following layers:
SSL Encryption
All data transmission is secured using 256-bit SSL encryption technology. Your information is never exposed during transfer.
Firewall and Access Control
Unauthorized access is completely prevented through advanced firewall systems and strict access controls.
Continuous Monitoring
Our security team monitors systems around the clock and immediately identifies any unusual activity.
We conduct regular security audits and our staff are trained in data protection. If a security breach occurs, we will notify affected users as quickly as possible and take necessary action.
Data Retention Period
We retain your personal information only for as long as it is necessary or legally required. The data retention periods are as follows:
- Account Information: For as long as your account remains active, and for the period required by law after the account is closed.
- Financial Transaction Records: For the period applicable to accounting and legal requirements.
- Customer Support Records: For a specified period to ensure quality of support and for dispute resolution.
- Technical Logs: Retained for a specified period to maintain security and service quality.
At the end of the defined retention period, we securely delete or anonymize your information so that you can no longer be identified.
Your Rights
As a user of our platform, you have certain important rights over your personal information. bdokt fully respects these rights:
You may request to view what information we hold about you.
If any of your information is incorrect, you may request that it be corrected.
In certain circumstances, you may request that your information be deleted.
You may object to the processing of your information for specific purposes.
To exercise these rights, email [email protected] or contact us through our 24/7 live chat support. We will process your request as quickly as possible.
Protection of Minors' Information
bdokt strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We apply age verification measures during the registration process. If we learn that a minor has created an account using false information, we will immediately close that account and securely delete all collected information.
If you believe a child or minor has registered on our platform, please contact us immediately.
Changes to the Privacy Policy
bdokt reserves the right to update this Privacy Policy from time to time. If there are any significant changes to the policy, we will:
- Update the date on this page of the website.
- Send a notification about the changes to your registered email.
- If necessary, we may ask you to consent to the new policy again.
We encourage you to review this policy regularly. Continued use of the service after any changes will be considered your consent to the updated policy.
Contact and Complaints
Privacy-Related Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
24/7 Live Chat Support in Bengali
We generally respond to all requests as quickly as possible.
Exercising Your Rights
To request access to, correction of, or deletion of your information, please include the following details in your email:
- Your registered email address
- Type of request (access / correction / deletion)
- A description of the specific information your request concerns
After verifying your identity, we will process your request.